Department
Social Work
Document Type
Article
Publication Date
Winter 2016
Abstract
The objective was to test an intervention to reduce failed rates for psychiatric appointments. We collected data for this study of the characteristics of patients who missed appointments from March 2011 through September 2012. A phone triage assessment intervention was implemented to address chronic first-time failed attendance appointments (N = 78). The main reason for failed appointments was transportation difficulties. The first-time appointment show rate increased after implementing an assessment intervention. Phone assessment intervention was practical and may improve nonattendance for psychiatric appointments. The discussion reflects speculations about causes and possible measures to make services more accessible.
Recommended Citation
Long, J., Sakayue, K., Chisty, K., & Upton, J. (2016) The Empty Chair Appointment. SAGE Open, 16(1). https://doi.org/10.1177/2158244015625094
Included in
Medicine and Health Commons, Other Psychology Commons, Social Psychology Commons, Social Psychology and Interaction Commons, Social Work Commons
Publication/Presentation Information
SAGE Open, January-March 2016: 1-5