Date of Award

Summer 2020

Document Type

Final DNP Paper

Degree Name

Doctor of Nursing Practice (DNP)

Department

Nursing

Faculty Chair

Dr. Leigh Ann Keith

Abstract

Background: Effective communication is the key to successful relationships and improving patient care. Effective and efficient communication is also essential in producing a healthy self-confidence and knowledge base, which is needed by nurses and physicians who are providing daily care to patients.

Purpose: The purpose of this performance improvement project is to increase the communication competence and self-awareness of staff nurses during intraprofessional interactions with the healthcare providers.

Methods: A quasi-experimental quality improvement process that included a pre and post-survey alongside an educational program to arm nurses with information and communication techniques needed to help build relationships to foster effective and efficient communication.

Conclusion: Nurses proved to have a better communication competence and self-confidence during communications after the implementation of an educational program directed at improving communication between nurses and healthcare providers.

Implications for Nursing: Effective communication is an integral part of patient care and has proven that it results in better outcomes for the patient, healthcare providers, and health system. Building excellent communication through education, developmental tools, and personal interactions should be a priority for all institutions.

Included in

Nursing Commons

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